Technical Support Advisor – French market

Infos clés
société SELLBYTEL Group lieu Barcelone date 10 juin 2018
Contrat: CDI Salaire : Salary: 17.000 Euros gross/year + up to 3.000 Euros gross/year in bonus.  
Description du poste

Do you know a world well known American corporation which provides Internet-related product services, including internet search, mapping, cloud computing software and advertinsing? Are you passionate about new technologies?

If your answer is yes and you like helping others with their technical issues, then you might be the perfect for us!

Responsibilities

– Maintain client relationships through product support over the phone
– Respond to incoming calls and email from enterprise clients
– Manage effectively all incoming incidents in a customer service environment.
– Gather information from customers, troubleshoot technical and account issues
– Excellent listening and communication skills, both written and verbal (Sales experience is a plus)
– The agent is a business consultant capable of understanding customer’s business challenges and tailor a solution adapted to their need
– Confident at overcoming product objections

Conditions:

-Full-time (39hrs/week) and long-term Contract
-Salary: 17.000 Euros gross/year + up to 3.000 Euros gross/year in bonus.
-Schedule: Monday-Friday from 09:00 to 18:00
-Location: Barcelona Center

Requirements

-French native speaker with fluent English
-Great teammate
-Willingness to learn and apply new technologies
-Analytical skills with demonstrated problem solving ability desired
-Ability to operate in high pressure situations
-Good technical skills and knowledge preferable
-Excellent communication skills.

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

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