Team Leader (French)

Infos clés
société Blu Selection lieu Barcelone date 30 novembre 2017
Contrat: CDI Salaire : 22.000 € to 25.000€ gross / year based on experience + 10% bonus  
Description du poste

The Job

Part of the Quality Department, you will be in charge of the operational management of a customer service team of approx + 24 agents and will directly report to the Customer Service Director.

– Motivate and develop the skills within the Customer Service Representatives
– Select, train, coach and develop the performance of your team
– Guarantee the quality of service delivered to customers at every point of contact
– Measure customer satisfaction using call monitoring
– Review with the team and identify corrective action requirements and training
– Monitor SLA and KPIs and produce statistical analyses of team activities
– Improve the Customer Service process and development
– Ensure high level of service, efficiency and quality within the department
– Manage the workload planning, compile previsions and forecasts

Your Profile

– You have a native level in French. Fluency in Spanish and English is a plus
– You are already settled in Barcelona
– You have previous experience of min. 2 years as Customer Service Team Leader in a Call Center environment

The Offer

– Salary of 22.000 € to 25.000€ gross / year based on experience + 10% bonus
– Job from Monday to Friday rotating shifts 8:30 to 18:30 (availability to work occasionally on Saturdays morning)
– Permanent contract
– An international company and work environment
– A growing company with promising expansion plans
– A respectful environment where open communication is encouraged
– Location: Arc de Triomf
– Start date: 13/11/2017

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