Team Leader – French Market

Infos clés
société SELLBYTEL Group lieu Barcelone date 27 septembre 2017
Contrat: CDI Salaire : Salary: 17500Euros gross/year + up to 3000Euros gross/ year in bonus  
Description du poste

We are currently looking for a team leader for the French market of a Technical Support team.

Reviewing an email, chat or phone interaction between an agent and a customer. This is done to be able to ensure proper troubleshooting and that guidelines are being follower

Supporting his team by doing so called 1 to 1 sessions. The aim of these sessions is to provide feedback on agent’s performance previously analyzed through case evaluation and also for the agent to address any issues he/she is facing.

Setting up a Monthly Meeting with his/her own team in order to discuss results of the month, points of improvement, future focus, feedbacks

Gathering information, result analysis, etc

Reading, answering or forwarding any incoming mail from the Client or SELLBYTEL in a professional and diligent manner

Assisting customers and using any available channel (phone, email and chat

We offer

-Full-time (39 hours/week) and long-term contract
-Schedule: Monday to Sunday, from 14.00 to 23.00 (Rotating weekends)
-Salary: 17500Euros gross/year + up to 3000Euros gross/ year in bonus
-Opportunity to join an international team.
-Relocation Package if you are living abroad.

Requirements

-French native speaker with fluent Spanish and English
-Experience in similar positions
-Great Soft Skills
-Proactivity
-Well Organized
-Experience at working in a fast paced environment
-Create an environment orientated to trust
-Excellent communication skills (active listening)
-Being able to motivate & inspire team members
-Lead by setting a good example (role model)
-Advanced user knowledge in Windows and Google Environment

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

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