French Technical Solutions Consultant – Evenings

Infos clés
société SELLBYTEL Group lieu Barcelone date 6 mars 2018
Contrat: CDI Salaire : Salary: 17500Euros gross/year + up to 1500Euros gross/year in variable bonus  
Description du poste

You will have to solve technical and usage doubts or issues of consumer costumers that are using our laptops and wearable products and/or services related to their usage, such as our Operating System for smartphones or tablets.


-Support our laptops and wearable products through email, phone and chat channels.
-Maintain client relationships through product support and troubleshooting.
-Respond to incoming calls, email and from end users.
-Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
-Gather information from customers and advise on our client policies.

We offer

-Full-time (39 hours/week) and long-term contract
-Schedule: from Monday to Sunday (rotating weekends), from 14.00 to 23.00
-Salary: 17500Euros gross/year + up to 1500Euros gross/year in variable bonus
-Opportunity to join an international team


-French native speaker with fluent English
-Familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet), Android Operating Systems and Online Apps)
-Proficient PC skills
-Team player
-Quick learner
-Excellent communication skills (ability to communicate technical issues in non technical terms)
-Ability to operate in high pressure situations
-Keen sense of technical curiosity

Preferred Qualifications

-Six months or more experience in front-line technical customer service role preferred
-Associate’s Degree preferred or equivalent job experience preferred
-Familiar with ticketing systems is preferred but not necessary
-Excellent written and verbal communication skills

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

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