French Technical Customer Care

Infos clés
société SELLBYTEL Group lieu Barcelone date 17 mai 2018
Contrat: CDI Salaire : Salary: 16452,47Euros gross/year + up to 1680Euros gross/year in bonus  
Description du poste

Are you looking for new challenges ? Do you need a change?

This role would be suitable for those interested in new technologies and an international environment. If you speak native French and you have a high level of English, you are the perfect fit !

As the Technical Support your responsibilities will be:

-First Level technical support of the client products (printer, scanner, digital camera, data- and video-projectors) for consumers and business customers
-Presales support and handling of enquiries from sales platform
-Reseller support
-Up-selling of consumables, extended warranties and accessories, both from converting inbound calls into a sale and through follow-up calls of a selected customer base
-Sales of extended warranties and repair services

Conditions:

-Full-time (39hrs/week) and Obra y Servicio contract
-Schedule: Monday – Friday from 09.00h to 18.00h
-Salary: 16452,47Euros gross/year + up to 1680Euros gross/year in bonus
-Real possibility to grow within the company
-International working environment

Requirements

-French native speaker with fluent English
-Profound knowledge of Windows OS and other operating systems
-Good knowledge of applications such as MS Office, image editing tools and/or other relevant applicants
-Profound knowledge of hardware components
-Very good understanding of technical issues
-Experience in hardware support, preferentially by phone or E-mail
-Preferentially strong technical background or technical formation
-Experience in troubleshooting guidelines
-Strong sales focus

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

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