French Customer Sales & Support Representative

Infos clés
société SELLBYTEL Group lieu Barcelone date 14 mai 2018
Contrat: CDI Salaire : Salary: 17.360Euros gross/year + up to 2.500Euros gross/year in bonus  
Description du poste

We are looking for French Customer Sales & Support Representatives for one of our clients, a leading company in new technologies.

Responsibilities

-Handle and close inbound calls (Consumer) to achieve quarterly quota
-Fast and effective response to inbound emails
-Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products
-Quote creation and follow up
-Maximize Store revenue by upselling/cross-selling to increase order value and AOV
-Awareness of Online Store promotions and campaigns to maximize their success
-Ensuring personal knowledge of the Store portfolio is maintained
-Stock availability
-Cross language backup if needed
-Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
-Solve status queries
-Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

We offer

-Full-time (39 hours/week) from Monday to Friday and long-term contract
-Schedule: From 08:30 to 17:30
-Salary: 17.360Euros gross/year + up to 2.500Euros gross/year in bonus
-Regular and permanent incentives
-Specific compensation model based on over achievement

Candidate Profile

-French native speaker with high level of English
-Strong communication skills
-Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
-Customer Driven and motivation to work in sales
– Achievement and target oriented
-IT knowledge and technical understanding
-Minimum of 1 year relevant experience
-Strong personal interest & curiosity in IT products and applications
-Real capability to listen to customers
-Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs

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