French Customer Representative – Sports

Infos clés
société SELLBYTEL Group lieu Barcelone date 13 avril 2018
Contrat: CDI Salaire : Salary: 16500euros gross/year + up to 3600euros gross/year in bonus  
Description du poste

If you have a natural interest and passion for sports and outdoor activities this is the job for you. We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset. All applicants should possess an interest in providing excellent costumer service, an optimistic mind-set, and the ability to work in a team atmosphere.

Responsibilities

Contact Management:
– Answering product questions and providing consumers with requested information.
-Assisting consumers throughout the ordering process, to file warranty claims, and with after sales services.
– Handling incoming consumer contacts (via telephone, e-mail, chat, or social media) by creating and logging tickets in our system.
– Following up with consumers about their open tickets by email or phone in a timely manner.
-Listening to consumers and collecting feedback about their experience with products or support.
-Updating tickets in accordance with proper logging procedures to ensure that the most-up-to date information is available to teammates.
– Ensure the correct representation of the client’s corporate and brand images in all interactions.

Knowledge Management:
– Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.
– Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within SELLBYTEL guidelines.
– Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.

We offer
-Full-time (39 hours/week) and long-term contract
-Schedule: Monday to Friday from 09.00 to 18.00
-Salary: 16500euros gross/year + up to 3600euros gross/year in bonus
-Internal Development Program
-Relocation Package provided

Requirements
-High/native level of French
-Fluent English
-Knowledge of Microsoft Office

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