Customer Care Specialist (French)

Infos clés
société Blu Selection lieu Barcelone date 28 février 2018
Contrat: CDI Salaire : 16200 euro/year + bonus  
Description du poste

Being one of Europe´s leading global outsourcing company with over 60 different locations worldwide, our Client stands for diversity and quality. Working for many of the 500 Fortunes Companies in the world, they are constantly looking for thriving candidates in Barcelona who want to be part of a multicultural environment and develop their skills further.

Do you speak French and are you looking for a job in Barcelona? Check this out!

The Job

In this position, you will be responsible for ensuring excellent customer service to the French market, creating exceptional value and solving any issues to deliver a consistent quality of service.

The main responsibilities involve:

– Manage effectively all incoming queries in a customer service environment

– Respond to incoming calls and emails from enterprise clients

– Gather information from customers, ensure resolutions of queries, and troubleshoot technical issues

– Maintain client relationships through product support over the phone

– Provide high-quality service

– Record all required data elements in CRM to provide a good follow-up and qualitative support

The Profile

– Language skills: native level of French + fluency in English

– Min. 6 months of previous experience in Customer Service or Technical Support in a Call Centre is preferred

– Good technical skills and knowledge preferable

– Interest in and willingness to learn and apply new technologies

– Very good communication skills – both written and oral

– Ability to operate in high pressure situations

– Team player, enthusiast and self-starter

– Analytic and problem-solving skills

– Customer- and quality-oriented

– Valid Spanish work permit or EU citizenship required

The Offer

– A salary in line with Barcelona’s standard: 16.200 euros gross/year + bonus between 1.200 – 3.600 euros gross/year + full-paid training period

– Long-term position, full-time job (39hrs/week), standard office hours, Monday to Friday

– Opportunity to join a

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